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TERMS AND CONDITIONS

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.

The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you and The Marston's Janitorial Services INC. (hereafter referred to as “The Marston's Janitorial Services INC”, “we”, “us”, or “our”) the appropriate entity (the “Company”). By using the Services (collectively, the “Site”), you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services (outlined below), and any future amendments and additions to this Agreement as published from time to time at The Marston's Janitorial Services INC or through the Service. Please read carefully these Terms and our Privacy Policy, if you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

The Company reserves the right to refuse or change a service price in instances where extreme conditions are encountered such as mold, bodily fluids, smoke damage, water damage, bio hazards, animal waste.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Site at any time, effective upon posting of an updated version of this Agreement on the Service or Site. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions.

Accepted Payment Methods: Cash, debit, credit, E-Transfer, paypal

 

INSURED AND BONDED

At The Marston's Janitorial Services, we believe in transparency when it comes to pricing. That's why we offer competitive rates for all of our cleaning services. We offer a range of packages to fit every budget, from one-time cleanings to regular maintenance. Contact us today to find the best package for you!

Cancellation Policy

We understand that things come up, and plans change. That's why we offer a flexible cancellation policy for all of our cleaning services. If you need to reschedule or cancel your appointment, just let us know at least 24 hours in advance.

ONLINE PRIVACY POLICY AGREEMENT
October 21, 2023
The Marston's Janitorial Services INC (MJS) values its users' privacy. This privacy Policy ("Policy")  will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with The Marston's Janitorial Services INC of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time The Marston's Janitorial Services INC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at the time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to The Marston's Janitorial Services INC, and it governs any and all data collection and usage by us. Through the use of https://thecleaners36.wixsite.com/themarstonsjs, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that t his Policy des not govern the collection and use of information by companies that The Marston's Janitorial Services INC does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

1. what personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedure in place to protect the misuse of your information.

INFORMATION WE COLLECT

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
  Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services you have requested.

In addition, The Marston's Janitorial Services INC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political  affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Pleased rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

WHY WE COLLECT INFORMATION AND FOR HOW LONG
we are collecting your data for several reasons:
- to better understand your needs and provide you with the services you have requested;
- To fulfill our legitimate interest in improving our services and products;
- To send you promotional emails containing information we think you may like when we have your consent to do so;
-To contact you to fill out surveys or participate in  other types of market research, when we have your consent to do so;
- To customize our website according to your online behavior and personal preferences.

The data we collect from your will be stored for no longer than necessary. The length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

USE OF INFORMATION COLLECTED

The Marston's Janitorial Services INC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

The Marston's Janitorial Services INC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://thecleaners36.wixsite.com/themarstonsjs

The Marston's Janitorial Services INC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.


The Marston's Janitorial Services INC may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

DISCLOSURE OF INFORMATION

The Marston's Janitorial Services INC may not use or disclose the information provided by you except under the following circumstances:
- as necessary to provide services or products you have ordered;
- in other ways described in this Policy or to which you have otherwise consented;
- in the aggregate with other information in such a way so that your identity cannot be reasonably be determined;
- as required by law, or in response to a subpoena or search warrant;
- to outside auditors who have agreed to keep the information confidential;
- as necessary to enforce the Terms of Service;
- as necessary to maintain, safeguard and preserve all the rights and property of The Marston's Janitorial Services INC.

NON-MARKETING PURPOSES

The Marston's Janitorial Services INC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes ( such as bug alerts, security breaches, account issues, and/or changes in The Marston's Janitorial Services INC products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

CHILDREN UNDER AGE 13
The Marston's Janitorial Services INC's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use of the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

UNSUBSCRIBE OR OPT-OUT

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. The Marston's Janitorial Services INC will continue to adhere to this Policy with respect to any personal information previously collected.

LINKS TO OTHER WEBSITES

Our website does contain links to affiliate and other websites. The Marston's Janitorial Services INC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore we encourage all users and visitors  to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy policy Agreement applies only and solely to the information collected by our website.

NOTICE TO EUROPEAN UNION USERS

The Marston's Janitorial Services INC's operations are located primarily in Canada. If you provide information to us, the information will be transferred out of the European Union ( EU) and sent to Canada ( The adequacy decision on the EU-CA Privacy became operational on August 1,2016. This framework protects the fundamental rights of anyone in the EU whos personal data is transferred to Canada for commercial purposes. It allows the free transfer of data to companies that are certified in Canada under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

SECURITY

The Marston's Janitorial Services INC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon on the address bar and looking for "https" at the beginning of the address of the webpage.

while we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need information to perform a specific job ( for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. 
This is all done to prevent any loss , misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

ACCEPTANCE OF TERMS

By using this website, you hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites.
In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

HOW TO CONTACT US
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us the following email, telephone number or mailing address
EMAIL : thecleaners36@gmail.com
TELEPHONE NUMBER: (437) - 232 - 5062
MAILING ADDRESS : The Marston's Janitorial Services INC
Toronto, Ontario

Satisfaction Guarantee
At The Marston's Janitorial Services, we take pride in our work. That's why we offer a satisfaction guarantee for all of our cleaning services. If you're not completely satisfied with our work, just let us know and we'll make it right.
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